{"id":2123,"date":"2022-04-11T07:18:18","date_gmt":"2022-04-11T07:18:18","guid":{"rendered":"http:\/\/localhost\/laudus\/contact-us\/"},"modified":"2024-05-17T15:54:53","modified_gmt":"2024-05-17T18:54:53","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.laudus.com.br\/?page_id=2123","title":{"rendered":"FAQ"},"content":{"rendered":"\n
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pERGUNTAS FREQUENTES<\/h2><\/div><\/div><\/div>\n\n\n\n
\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t
Como eu instalo o aplicativo para uso pelo meu t\u00e9cnico?<\/h6><\/div>

Pesquise por “Laudus” na Play Store e clique para realizar a instala\u00e7\u00e3o no celular. Ap\u00f3s, acesse com o mesmo login e senha utilizados na vers\u00e3o web.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t
Posso cadastrar meus pr\u00f3prios modelos de laudos?<\/h6><\/div>

Sim, voc\u00ea tem total autonomia na cria\u00e7\u00e3o dos modelos. Para isso, acesse a plataforma na vers\u00e3o web com o perfil de Operador, clique no menu “Cadastros” e em “Question\u00e1rios”.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t
Como eu distribuo atividades para os meus t\u00e9cnicos?<\/h6><\/div>

Atrav\u00e9s do menu “Cadastros” > “Empresa” > “Base”, \u00e9 poss\u00edvel cadastrar seu t\u00e9cnico na plataforma. Ap\u00f3s a cria\u00e7\u00e3o do servi\u00e7o e sele\u00e7\u00e3o do question\u00e1rio, aparecer\u00e1 um pop-up para voc\u00ea selecionar o t\u00e9cnico que deseja atribuir.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t
O aplicativo funciona sem sinal de internet?<\/h6><\/div>

Sim, \u00e9 poss\u00edvel utilizar o aplicativo sem internet. Quando conectado novamente aos dados m\u00f3veis ou Wi-Fi, ser\u00e1 feita uma sincroniza\u00e7\u00e3o, onde os status dos servi\u00e7os ser\u00e3o atualizados tamb\u00e9m na plataforma.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t
Por quanto tempo os laudos ficam dispon\u00edveis?<\/h6><\/div>

N\u00e3o h\u00e1 um limite, os laudos sempre estar\u00e3o dispon\u00edveis na plataforma web.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t
Como entrar na plataforma no primeiro acesso?<\/h6><\/div>

Para o primeiro acesso, enviamos uma senha criada automaticamente pela plataforma, para o e-mail informado no momento da cria\u00e7\u00e3o da sua conta. Esta senha deve ser alterada imediatamente ap\u00f3s o primeiro login, para maior seguran\u00e7a.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t
Esqueci a minha senha, e agora?<\/h6><\/div>

Na tela de login, selecione a op\u00e7\u00e3o “Esqueceu a senha?” e informe o seu e-mail. Ao clicar em “enviar”, encaminharemos um link para redefini\u00e7\u00e3o da senha.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t
Qual a diferen\u00e7a entre os perfis de operador e t\u00e9cnico?<\/h6><\/div>

Atrav\u00e9s do perfil de Operador, \u00e9 poss\u00edvel realizar o cadastro das informa\u00e7\u00f5es, criar e distribuir os servi\u00e7os entre os t\u00e9cnicos, acompanhar desde a cria\u00e7\u00e3o at\u00e9 a finaliza\u00e7\u00e3o do laudo, entre outras a\u00e7\u00f5es
J\u00e1 o perfil de T\u00e9cnico \u00e9 para aqueles que ir\u00e3o realizar o servi\u00e7o e responder o question\u00e1rio para a gera\u00e7\u00e3o do laudo final.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t
Como configurar a capacidade total?<\/h6><\/div>

Com o perfil de Operador, v\u00e1 em ‘Cadastros’ > ‘Empresa’ no menu e clique no \u00edcone de edi\u00e7\u00e3o em ‘Base’. Ao abrir a tela, selecione o bot\u00e3o ‘Editar base’ e procure por ‘Capacidade’. Neste campo, voc\u00ea poder\u00e1 configurar o n\u00famero m\u00e1ximo de servi\u00e7os que sua base atende simultaneamente.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t
Atingi a capacidade total, posso continuar criando servi\u00e7os?<\/h6><\/div>

Sim, atingir sua capacidade total n\u00e3o impede a cria\u00e7\u00e3o de novos servi\u00e7os.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t
Vinculei o servi\u00e7o a um t\u00e9cnico e desejo trocar, \u00e9 poss\u00edvel?<\/h6><\/div>

Sim, enquanto o servi\u00e7o estiver no status “Agendamento” e\/ou “Concluir servi\u00e7o”, \u00e9 poss\u00edvel alterar. Para isso, basta clicar no status e selecionar a op\u00e7\u00e3o “Alterar t\u00e9cnico”.<\/p><\/div><\/div><\/div><\/div>\n<\/div>\n\n\n\n

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